Personal information is defined in the Privacy Act 1988 (Cth) and means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Collection of Personal Information and other Information
We collect personal information for the primary purpose of conducting our business including to:
sell, deliver, administer and improve our products and services;
personalise your experience on our website and with our services;
communicate with you;
undertake and administer promotions, competitions and marketing activities;
manage our inventory; and
maintain and update our records.
The personal information we collect from you will include information you give us when you:
register or subscribe to our website;
complete a transaction with us; and
In addition, we may collect personal information you disclose to third parties who are affiliated with us or otherwise provide services to us. This includes third parties (like GiftUp!) who will collect and store your personal information in accordance with their own privacy policies and procedures, which they will make known to you.
The personal information that we collect may include, but is not limited to:
your contact details including your email, home/delivery address and billing address;
your payment details; and
other information that we collect in the course of transactions or interactions on our platform or with our third parties.
We only collect sensitive information in circumstances where you consent to the collection of this information, or it is reasonably necessary for, or directly related to the purpose outlined above.
We may collect personal information from individuals who are not customers of our business but whose personal information is given to us by those individuals via our website or in the course of a transaction.
Where reasonably practicable, we attempt to collect personal information directly from the individuals themselves, or from our third parties.
When we collect information, we will generally explain to the individual why we are collecting it, who we give it to and how we will use or disclose it or, alternatively, those matters will be obvious from the circumstances.
We will collect personal information from you by lawful and fair means and not in an unreasonably intrusive way.
When you visit our platform, we, and/or third parties, may place cookies, tags and pixels on your browser to enhance and manage our platform and improve our business and the services we provide to you.
We may undertake data analytics and matching, to personalise our website and (where you have consented to receiving offers or direct marketing) to offer products or provide services to you or send direct marketing to you.
Using and Disclosing Your Personal Information
Generally, we use and disclose your personal information for the purpose of providing you with the goods or services that you have requested, or otherwise to enable us to carry out our business.
We will not sell your personal information to third parties, and (unless connected with clauses 3.9 and 3.10 below) any third party we disclose information to will be for a purpose connected with your experience or the products or services provided on our platform.
If those purposes for which we have collected the information involve providing personal information about an individual to any third party, we will take appropriate and reasonable steps to ensure any personal information is protected.
We will generally only use personal information for marketing if you have given express or implied consent or it is impracticable to seek consent before this use.
When registering with us, you consent to us using your personal information (such as your email address or phone number and your purchase history with us) for direct marketing purposes. You may opt out of receiving these direct marketing communications at any time.
We may also provide your information to third parties that provide services to us, including third parties that provide our payment gateway, marketing and delivery services. This may include providing your information to third parties that are located outside of Australia. Where we do so, we ensure that these parties treat your information with strict confidentiality and have appropriate data protection arrangements.
You agree and acknowledge that in the event we merge, sell or otherwise change control of our company, our business or the website to a third-party, you consent, without giving of prior notice, to our disclosure of your personal information and other data that we have collected from you to a third party or parties as part of such a transaction.
Security of Your Personal Information
We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure and against other misuse. When no longer required, personal information is destroyed in a secure manner or deleted.
Access to Your Personal Information
Under the Privacy Act 1988 (Cth), you have certain rights to access the personal information we collect and hold about you.
Information we hold about you can be accessed by logging into your account and checking the information in the My Account page. You should ensure the information, such as delivery address and email, is up to date and accurate.
You may make a request to receive any additional information we may hold about you, and we will provide this information to you within a reasonable time. When requesting such access please identify the precise type/s of information requested.
We take steps reasonable in the circumstances to ensure that the personal information that we collect, use and disclose is accurate, up to date and complete. Where an individual requests to correct information, we will take reasonable steps to correct the information, having regard to the purpose for which it is held.