Terms and Conditions

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1. User Agreement

1.1. By using the TriExcel website (and mobile site) and our social media pages ("Website") you accept these terms and conditions ("Agreement") and our Privacy Policy. This Agreement is between you and TriExcel (referred to in this Agreement as "we", "us" or "our"). We may change these terms at any time, and changes will be posted on the Website. By continuing to use the Website, you agree to be bound by the changes.

2. Registration and User Requirements

2.1. You must be a registered member to access some features of the Website or our services. When you register, you will provide us with personal information including your name, address, and a valid email address. You must ensure this information is accurate and current.

2.2. By using the Website and its associated functionality, you grant your express consent to us to send you direct marketing communications to the email address you provide, from which you may unsubscribe at any time. 

2.3. To register an account or to use the Website you must have a current Australian residential address and have capacity to enter into a legally binding agreement with us.

3. Access and use of the Website

3.1. You must only use the Website through the interfaces provided by us and in accordance with these terms and any applicable law.

3.2. You must not (or attempt to):

3.2.1. interfere (or attempt to interfere) or disrupt (or attempt to disrupt) our site or the servers or networks that host our site;

3.2.2. interfere (or attempt to interfere) with security-related or other features of our site; or

3.2.3. use, copy or distribute (or attempt to use, copy or distribute) content without our express permission.

3.3. We may refer fraudulent or abusive or illegal activity to the relevant authorities. If you have an account with us, you are solely responsible for the activity that occurs on your account (including orders placed using your account), and you must keep your account password secure. We are not responsible for any unauthorised activity on your account if you fail to keep your account login information secure.

3.4. You must not use another member's account without our, and/or the other user's, express permission. If you suspect or become aware of any unauthorised use of your account or that your password is no longer secure, you must notify us immediately and take immediate steps to re-secure your account (including by changing your password).

3.5. We do not warrant that the Website will be available at all times and without disruption and we provide no warranties in relation to the content of any other website linked to or from our Website.

4. Information on this Website

4.1. Information about goods on the Website is based on material provided by third party Sellers, suppliers and/or product manufacturers. Except as required by law (including the Australian Consumer Law) we cannot be held responsible for inaccuracies or errors caused by incorrect information supplied to us or by these third parties.

4.2. You agree to make your own enquiries to verify information provided and to assess the suitability of goods or services before you order the goods or services.

4.3. Due to photographic and screen limitations associated with the representation of goods, some actual goods (including, in particular, clothing) may differ to a small extent in visual appearance (for example in colour) from the way they appear on the Website.

5. Disclaimer and Liability

5.1. To the fullest extent possible at law, we exclude all liability to you or anyone else for loss or damage of any kind or nature relating in any way to the Website including, but not limited to, loss or damage you might suffer as a result of:

5.1.1. errors, mistakes or inaccuracies on the Website or our social media pages;

5.1.2. you acting or not acting, on any information contained on or referred to on the Website and/or any linked Website or our social media pages;

5.1.3. personal injury or property damage of any nature resulting from your access to or use of the Website;

5.1.4. any unauthorised access to or use of our secure servers and/or personal information and/or financial information stored on those servers;

5.1.5. any interruption or cessation of transmission to or from the Website;

5.1.6. any bugs, viruses, trojan horses or other harmful code or communications which may be transmitted to or through our Website by any third party; and/or

5.1.7. the quality of any product or service of any linked sites.

5.2. We do not warrant, endorse, guarantee or assume responsibility for any product or service advertised or offered by a third party through the Website or any linked Website or featured in any banner or other advertising. 

5.3. Where any law (including the Australian Consumer Law) provides a guarantee which may not be lawfully excluded, our liability will be limited to that provided by law.

5.4. Except as required by law, in no event shall we or our suppliers be liable for any loss or any special, incidental or consequential damages arising out of or in connection with our Website or this Agreement (however arising, including negligence). You agree to accept sole responsibility for the legality of your actions under the laws that apply to you. You agree that we and our suppliers have no responsibility for the legality of your actions.

6. Indemnity

6.1. You will at all times indemnify, and keep indemnified, us and our directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses) or liability incurred or suffered by you or by us arising from any claim, demand, suit, action or proceeding by any person against you or us where such loss or liability arose out of, in connection with or in respect of your conduct or breach of this Agreement.

7. Placing Orders

7.1. You are responsible for any discrepancies or errors in your order caused by you.

7.2. The promotion of goods or services on the Website does not constitute an offer to sell. It is an invitation to treat only.

7.3. Orders placed by you are offers to purchase either:

7.3.1. a voucher for particular goods and/or services under the terms and conditions in this Agreement, and any third party supplier/Seller terms and conditions at the price specified (including delivery and other charges); or

7.3.2. goods under the terms and conditions in this Agreement at the price specified (including delivery and other charges).

7.4. Goods sold by TriExcel are not reserved in-cart, and an order is only finalised when you have completed checkout process and received an order confirmation from us and payment is received in full.

7.5. Your order may be rejected in circumstances where we believe there may be a credit card or payment related fraud (detected prior to the goods being shipped), or where your order cannot be shipped, or if there has been an error in the price or product description on the Website. In these circumstances the order will be refunded in full.

7.6. You must review your order carefully before placing it. Once an order is confirmed, you are unable to cancel or change it. If you have any problems with your order, then you must go through the normal returns process outlined in this Agreement. If you change your mind, you can return your goods provided you meet the requirements set out in our Change of Mind Returns policy in clause 10.

7.7. In the event that we cancel or are unable to fulfil your order, we will provide a full refund of any payment received.

7.8. We reserve the right to notify you that goods for which you placed orders have become unavailable for reasons beyond our control. Your order may be delayed, or you may receive a full refund or store credit (at your election) in the event we cannot fulfil your order.

8. Price, Payment and Use of Discount/Coupon Codes

8.1. The prices of goods, delivery and other charges shown are in Australian dollars.

8.2. All payments must be received in full prior to dispatch of goods or a voucher being issued. If your payment is not received or is declined by us, your bank or credit card issuer, we cannot and will not hold items against your order.

8.3. A discount code is only valid for a single transaction, and may not be used in conjunction with any other discounts.

9. Shipping and Delivery

9.1. Subject to this Agreement, goods will be supplied as shown on your order confirmation, which will be provided to you by email.

9.2. Where you have specified delivery of your goods, we will engage an appropriate third party delivery service (like Australia Post) within 7 days of receiving your order. The actual delivery time and other conditions of carriage will be governed by the third party’s terms and conditions.

9.3. We reserve the right to change, modify or discontinue any delivery options at our absolute discretion.

10. Change of Mind Returns

10.1. TriExcel will allow a return for store credit or exchange product where you have changed your mind, provided that the item in question is:

10.1.1. returned within 14 days of receiving order;

10.1.2. as new and is not used or worn and has all original packaging and tags in-tact;

10.1.3. in a resalable condition; and

10.1.4. not damaged in any way.

10.2. You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by us, you will not be eligible for a credit or exchange. 

10.3. You may be provided with a product exchange, refund or store credit (at our discretion) only when the returned product is received, and it complies with the requirements of clause 10.1.

10.4. If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address

11. Problems with your goods – contacting us

11.1. If you have a problem with your goods, please contact us via email. We will investigate your issues and advise you whether your product may be returned and, where required, provide you with instructions on how to return your goods.

11.2. Once an item is returned we will inspect your goods and investigate any claimed defect. 

11.3. If we do not believe a remedy is applicable upon inspecting your goods (for example, where we believe the goods have been misused, or there was a failure to use in accordance with manufacturer's instructions, used it in an abnormal way or there has been a failure to take reasonable care), we will reject your claim and return your goods to you. You must cover the cost of return shipping in order to receive goods we have rejected on inspection, and we will provide you with instructions on how to make this payment.

11.4. We aim to process refunds and replacements within 28 days of receipt by us of the original product.

12. Social Media and Content

12.1. You understand that all information, such as comments, messages, text, files, images, photos, video, sounds and other materials ("content") posted on, transmitted through or linked from the Website, our Facebook page, or forum or other like application or site that allows for the publication of user generated material (“Social Media”), is the sole responsibility of the person from whom such content originated.

12.2. You understand that we do not control and are not responsible for content made available through the Website or Social Media unless it originates from us. Consequently, by using the Website or our Social Media pages you may be exposed to content provided by third parties that is offensive, indecent, inaccurate, misleading or otherwise objectionable. You use the Website at your own risk and to the extent permissible at law we do not accept liability in this regard.

12.3. As a member or participant on our Social Media pages, you agree that you are responsible for any content submitted, posted or made available through the Website and you must not post (or allow) content to be posted that:

12.3.1 you do not have the right to post;

12.3.2 is defamatory or in contempt of any legal or other proceedings;

12.3.3 is misleading or deceptive;

12.3.4 is offensive or discriminates against any group of persons being a group defined by reference to colour, race, sex, origin, nationality or ethnic or national origins;

12.3.5 denounces religious or political beliefs;

12.3.6 contains religious or political material;

12.3.7 is indecent, obscene, vulgar, pornographic or offensive;

12.3.8 infringes any copyright, trade mark, patent or other intellectual property right of another person;

12.3.9 contains any unsolicited or unauthorised advertising or promotional material;

12.3.10 contains or links to viruses, malware, spyware or similar software; or

12.3.11 impersonates any person or misrepresents your relationship with any person.

12.4. We reserve the right, at our absolute discretion, to pre-screen, refuse or remove any content from the Website or our Social Media pages without giving any reasons.

12.5. You understand and agree that we may retain server and backup copies of your submitted content even if you have altered, removed or deleted your content from public display.

13. Intellectual Property

13.1. All content, graphics, user and visual interfaces, photographs, logos, artwork, and computer code, including but not limited to the design, structure, selection, coordination, expression and arrangement of such material contained or used in the Website is either owned, controlled, or licensed to TriExcel, or is otherwise subject to the intellectual property rights of third parties and is protected by copyright, patent and trade mark laws and various other intellectual property rights. We reserve all intellectual property rights, including but not limited to, copyright in material and/or services provided or authored by us. Nothing in the Agreement gives you a right to use any of our marketing material, business names, trademarks, logos, domain names or other distinctive brand features.

13.2. Other trademarks used on the Website that belong to third parties are used with permission and remain the intellectual property of the third party.

13.3. You may not:

13.3.1 modify or copy the layout or appearance of the Website nor any computer software or code contained in the Website; or

13.3.2 decompile or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to the Website.

13.4. If you correspond or otherwise communicate with us, you automatically grant to us an irrevocable, perpetual, non-exclusive, royalty-free, world-wide licence to use, copy, display and distribute the content of your correspondence or communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on our Website and developing your ideas and suggestions for improved goods or services we provide.

14. General

14.1. We will not be liable for any delay in performing any of our obligations under this Agreement if such delay is caused by circumstances beyond our reasonable control.

14.2. This Agreement will be governed by and interpreted in accordance with the laws of Western Australia. You irrevocably submit to the exclusive jurisdiction of the courts of the State of Western Australia, Australia.

14.3. If any part of this Agreement is found to be void, unlawful or unenforceable then that part will be deemed to be severable from the balance of this Agreement and the severed part will not affect the validity and enforceability of any remaining provisions.

14.4. If we do not exercise or enforce any right or provision under this Agreement, it will not constitute a waiver of such right or provision. Any waiver of any provision under this Agreement will only be effective if it is in writing and signed by us.

15. Privacy and Personal information

15.1. If you provide us with any personal information our Privacy Policy will govern how we will use or disclose that information. Please review and understand our Privacy Policy.